Refund policy

Last Updated: July 27, 2026

At Lavessa, we strive to ensure every customer is satisfied with their purchase. Please review our refund policy before placing your order.

7-Day Return Window

You may request a return within 7 days of receiving your order. To be eligible, the item must be:

• Unused, unworn, and unwashed.
• In its original condition with all tags attached.
• Returned in its original packaging.
• Accompanied by proof of purchase or your order number.

Returns requested after 7 days of delivery may not be accepted.

AlifShop Orders

Orders placed through Alif Shop are not eligible for cash refunds.

If your return request is approved, Lavessa will issue Store Credit for the eligible purchase amount. Store Credit can be used toward future purchases on Lavessa.store.

Orders Paid Through Other Payment Methods

For orders placed directly on Lavessa.store using eligible payment methods (such as credit/debit cards or other supported payment gateways), approved refunds will be issued to the original payment method.

Please allow several business days for your bank or payment provider to process the refund after it has been approved.

Non-Refundable Items

The following items are not eligible for refunds:

• Products that have been worn, washed, altered, or damaged after delivery.
• Items returned without original tags or packaging.
• Clearance, final sale, promotional, or discounted items (unless they arrive damaged or defective).

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Include your order number and clear photos of the item so we can review and resolve your request as quickly as possible.

Contact Us

For any questions regarding returns, refunds, or store credit, please contact us:

Email: info@lavessa.store

Thank you for shopping with Lavessa. We appreciate your trust and are committed to providing you with the best possible shopping experience.